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Shipping & Returns

Shipping Policy

Order Processing

All orders are processed within 1-5 business days unless otherwise stated on the product listing. Processing times may vary during holidays, sales events, or periods of high order volume. Printing and shipping are done by a print company, not in house yet. Please be patient, printing and shipping can take up to 2 weeks.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information, when available.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location.

Estimated delivery times:

  • Standard Shipping: 5-10 business days

Please note that delivery estimates are provided by the carrier and are not guaranteed.

Tracking Information

Tracking information will be provided via email once your order ships and is received by the shipping company. Please allow up to 24 hours for tracking updates to appear in the carrier's system.

Delayed or Lost Packages

Black Stinger is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances beyond our control.

If your package appears lost or has not arrived within a reasonable timeframe (10 days from shipping notification), please contact us and we will assist you in working with the shipping carrier to locate your order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Black Stinger is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping information, please contact us immediately. We cannot guarantee changes can be made once an order has entered production or shipment.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item(s) and packaging. We will review the issue and work toward an appropriate resolution.

Questions

If you have any questions regarding your shipment, please contact us. We are committed to providing a smooth and reliable shipping experience.

Thank you for shopping with Black Stinger.

Return & Exchange Policy

At Black Stinger, each item is made to order specifically for you through a print company. Because our products are custom printed upon purchase, we do not accept returns or exchanges for incorrect size selection, buyer's remorse, or change-of-mind purchases.

Please review sizing information carefully before placing your order.

Returns & Exchanges

Due to the made-to-order nature of our products, all sales are final. We do not accept returns or exchanges for:

  • Incorrect size ordered

  • Change of mind

  • Color preference changes

  • Accidental purchases

  • Buyer remorse

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrectly printed, we will make it right.

To report an issue, please contact us within 48 hours of receiving your order and provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the defect, damage, or printing error

After review, we may offer a replacement or refund at no additional cost.

Refund Eligibility

Refunds are only issued in cases where:

  • The item arrives damaged

  • The item contains a manufacturing defect

  • The wrong item was received

  • The order cannot be fulfilled

Refund requests that do not meet these criteria may be denied.

Contact Us

If you experience an issue with your order, please contact us with your order details and supporting photos. Our goal is to ensure every customer receives a product that meets our quality standards.

Thank you for supporting Black Stinger.

Every order is made specifically for you, and we appreciate your business.

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